Once you’ve placed an order, we package it and deliver it to Australia Post, our shipping agents.

We are here to make you happy, so we aim to ship all products within 24 hours.

If your order has multiple products and includes some pre-order items, then your order will be sent in a single shipment once the pre-order items have arrived.

Australia Post typically takes about 2-8 business days for your order to be delivered. We also offer Express Shipping, which takes about 2-4 business days.

If you are located in Australia, we offer free standard shipping on all orders over $100. We send out all orders via free standard shipping through Australia Post. For orders under $100, free standard shipping will cost $9.

Standard shipping takes about 2-8 business days to be delivered.

If you prefer Express Shipping then, the shipping cost will be $15.

Express shipping takes about 2-4 busines days to be delivered.

Once you order is shipped, we’ll share with you the shipping confirmation email along with the tracking details. You can track your shipment through Australia Post’s website.

If your order hasn’t been delivered within 14 days from when it was shipped, reach out to us at howcanihelp@thewoodlestore.com and we’ll look into it. We’ll reach out to our logistics partner and investigate into the delay.

Sure, if your order hasn’t been shipped, contact us on howcanihelp@thewoodlestore.com with your order details and the correct shipping address and we’ll change this for you.

If you order has been shipped, our logistics partner may/ may not allow you to redirect your shipment through their website.

We’ve just begun our journey and currently we’re shipping to only Australia and New Zealand. Keep an eye out once we expand to other locations.

Every Woodle or WoodleAir is tied up in a beautiful ribbon bow with a customised card. It’s vacuum-packed in a recyclable plastic bag and placed in a reusable canvas drawstring bag. Your order is then packed in a compostable satchel and is ready to be shipped to you. We also use compostable shipping labels to ensure your purchase is more Earth-friendly.

Our Woodle and WoodleAir Adult range fits most people and is equivalent to a size 6XL hoodie. This should be cozy for both teens and adults.

The Kids range is about 25% smaller than the Adult range and should be ideal for children aged between 3 and 13 years.

If you need further details, please refer to our size chart below. Since the fleece used in making Woodles may expand/ contract a little, there may be slight variations in size.

	Adult	Kids
Waist	193cms	152cms
Front length	97-102cms	70-75cms
Back length	100-105cms	71-76cms
Sleeve length	53cms	50cms

Woodle and WoodleAir are easy to care and not a fuss.

• Hand or machine wash in cold water. Hand washing is obviously gentler and helps last your Woodle longer.
• If machine washing, please wash in a gentle cycle
• Use only mild detergents (approved for wool/ silk)
• Avoid mixing with other colours
• Do not tumble dry
• Do not iron
• Do not dry clean

All Woodles are made with cruelty-free Flannel-fleece and/or Sherpa-fleece.

100%! We are always on the lookout for new designs and suggestions / feedback / feelings. Your inputs helps us grow. Drop us a comment on our post on Instagram or email us at howcanihelp@thewoodlestore.com.

Woodle is made from premium Sherpa fleece with an external layer of soft flannel fleece.

WoodleAir is made from premium flannel fleece.

Sherpa fleece is not from sheep and is made from polyester.

YES! Reach out to us at howcanihelp@thewoodlestore.com and we’ll do the best we can to offer you a good deal.

Pop in the shipment address of the special person and we’ll send it directly to them.

Sorry, we’re are an online only business. If you do need to try before committing, then we offer a 45-day free return policy.

Our return policy provides you the flexibility to change your mind within 45 days of package delivery, provided that the product remains in its vacuum-packed condition.

To be eligible for a refund or replacement, the product must be returned in its original packaging and be in a resalable condition with all tags intact. This includes attached tags, bags, ribbons, etc. that come along with the item. Products that have been used or are not in a resalable condition will not qualify for a refund or replacement.

We are a small family-owned business and at the moment cannot afford to sponsor prepaid return labels. So Yes, you’ll have to pay for any postage to send the item to our warehouse and the original shipping fee to send the product to the customer at the time of purchase will be deducted from the refund.

Once we receive the product, we will process the refund within 14 days.

We use Shopify Payments which is a secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept payments through credit cards (Visa/Mastercard/American Express) as well as debit cards.

We offer Buy Now Pay Later payment plans for Australian customers only.

We offer discount codes to some of our very special customers. To use these codes, you’ll need to pop it in the box on the checkout page and click “Apply”. The price should reduce so you’ll know exactly how much you’re paying.

Please note, only one discount code can be used per order. If you want to claim multiple codes, you’ll need to place separate orders.

Oops! Reach out to us at howcanihelp@thewoodlestore.com and we’ll fix this for you.

All pricing is listed in Australian dollars (AUD).

We’re always available to help you out at howcanihelp@thewoodlestore.com.

We’re a proud Australian small business located in Sydney, New South Wales.

There’ll be a box on our homepage where you can subscribe to our email list.

If you need to unsubscribe, there’ll be an option to unsubscribe at the bottom of all our emails.

There’s an option right on top for purchasing Gift Cards. Select any of the pre-selected value up to $500 and proceed to check out.

You can purchase a gift card for yourself or send it as a gift. There’ll be an option at the end to insert the email address of the recipient of the gift card.

Sorry, that’s not possible. However, the recipient of the gift card can use a discount code while redeeming their gift card.

It’s pretty simple, just add your Woodles to cart as usual and enter the Gift Card Code where indicated at checkout to complete your purchase.

The balance value will remain on the card to be used later. However, please remember to use by the expiry date of the gift card.

Sorry!

- Gift Cards cannot be refunded for change of mind

- Gift Cards cannot be replaced or refunded if lost, stolen or altered

- Balances remaining on the card at expiry cannot be refunded

Absolutely! The gift card is as good as using any other payment mode. So you can save some cash by using our discount codes and use your gift card as a mode of payment.

The Gift Card can be used up to its value and feel free to use another payment type for the remaining balance.

You have three years from the date of purchase to use your Gift Card on our site.

The balance left on your Gift Card also expires, with your gift card. Sorry, we cannot refund the expired balance.